I am a proud owner of a Flightscope X2, and I would like to tell you about my experience with the customer support team at Flightscope. Yesterday, I was getting an error message on both of my iPad apps, FS Skills and VX, telling me they weren't recognizing the FS Unit. I decided to "back up" the data on both the apps late last night as I planned to delete the apps and then put them back on my iPad to restart them hoping that would fix the problem.
When I woke up this morning, I already had a message from Werner Kent asking me if there were any issues that he could help with. We began sending emails back and forth, with him troubleshooting the problem. The fault was mine, apparently I had closed out one of the apps when new Firmware was being written onto my unit, which in turn "corrupted" the firmware. Werner's responses to my emails were extremely quick and helpful. After trying a few things, he recommended that I call customer support where I was linked up Scott Suro. Like Werner, Scott was very helpful in walking me through the process of installing the firmware onto my X2 Unit. He controlled my laptop from his location, and quickly solved the issue.
I had asked Mr. Suro if there was way to review the support process that I was taken through today, because of all the customer support I have received, Flightscope has been the most kind, swift, and enjoyable process. I felt compelled to share my experience today with you. So, I just want to thank those two gentlemen for their help today.
I have only owned my FlightScope for a little over 4 months and I am absolutely amazed with the results. I now have a device…Mitchell Dobbyn | Long Drive Competitor
My daughter is the one who uses FlightScope. She plays at international level and is coached at the David Leadbetter Golf Academy by Andrew Nicholson,…Anthony Gourley |
Our annual segment called Club Wars wouldn’t be made possible without our FlightScope Xi Tour. I am able to track and manage swing data of…Corey Kasif | Co Founder, GolfBalled.com
FlightScope is an essential piece of equipment, which assists me in optimizing my ball flight and maximizing distance. It allows me to focus on all…Joe Miller | Two-Time ReMax World Long Drive Champion
FlightScope is an incredible product!Mike Adams | GOLF Magazine Top 100 Instructor, Golf Digest Top 50 Teacher
The FlightScope X2 is the best, most important piece of teaching technology that I own. Whether I am teaching at my home club, or traveling…Dave Bove | PGA Teaching Professional, Tashua Knolls Golf Course
I am a professional golfer who competes on the World Long Drive Tour and some mini tours around the nation! I am on Team USA…Paul Larson | Swing Coach, Long Drive Competitor
The FlightScope Academy is a must for all instructors, teachers and coaches who wish to be on the leading edge of golf instruction. Not only…Rick Laforet | Monarch Bay Learning Center
When this idea of a home simulator started, I was lost. I was stuck in the marketing hype, until I found FlightScope. I started my…Horace Pennix |
When it comes to training my players I love the features the X2 offers and the quick, accurate data I can impart to them. Couple…Rob Strano | Strano Golf Academy
I’m a ‘radar evangelist’ because I believe FlightScope is changing the whole approach to ‘how to get better at golf.’ With FlightScope we can see…Eric Jones | 2014 NOPGA Teacher of the Year and 2 Time World Long Drive Champion
There is a reason FlightScope is my launch monitor of choice. I’ve researched everything that’s out there, and the features and accuracy that the X2…Michael Breed | 2012 PGA National Teacher of the Year. Host of "The Golf Fix"
We have a number of FlightScope Kudu’s at various Nicklaus Academy locations in the world and have been impressed with not only the data and…Ted Simons | Nicklaus Academies / Signature Academies
Thanks for a great product and excellent service.John Leighton | Golf Professional at The Ridge Golf Course
I have been a PGA member for 13 years and have attended many educational seminars and hands down you guys did a great job. Many…Colin Amaral | PGA Member
The FlightScope has been a revolutionary tool to my toolbox for fitting clubs, and providing D plane teaching. No teacher or club fitter can afford…Tim Krouse | Head Golf Professional at Effingham Country Club
After evaluating the 3D Radar Systems on the market I chose FlightScope. FlightScope gives me, and my students, accurate and reliable information. Students love the…Chuck Evans | Golf Magazine Top 100 Teacher
In my opinion, credibility, honesty, integrity and trust are extremely important measurements of business that we pride ourselves on, here at the Ace of Clubs.…Frank Viola | MASTER CLUB FITTER AND OWNER OF ACE OF CLUBS
I’ve been using FlightScope for two years now and just received notice that I was named an International Top 100 Fitter for the second year…Lynn Gryffin | TOP – 100 INTERNATIONAL INSTRUCTOR TWO YEARS IN A ROW
FlightScope has become a very important part of my lessons and club fitting. At the Ted Sheftic Golf Learning Center I use FlightScope technology for…Ted Sheftic | GOLF MAGAZINE TOP 100 TEACHER
After attending the FlightScope Conference, at Laurel Links NY, I started to look more deeply at the numbers and the feedback you get is amazing.…Filip Goovaerts | PGA GOLF PROFESSIONAL AND CO-FOUNDER OF FGACADEMY
The FlightScope X2 is an example of how advanced technology is changing the way we think and how we approach coaching golfers. This unit is…Joseph Laurentino | METROPOLITAN SECTION TEACHER OF THE YEAR AND AUTHOR OF “THE NEGOTIABLE GOLF SWING”
The FlightScope X2 is an example of how advanced technology is changing the way we think and how we approach coaching golfers. This unit is…Brad Brewer | TOP – 100 INSTRUCTOR
Having used launch monitors in both my teaching and club fitting for many years, I was astounded by the FlightScope launch monitor.The amount of information,…Chuck Cook | TOP – 50 TEACHER OF THE 20TH CENTURY
The FlightScope Prime has been an excellent addition to my instruction program and club-fitting services. It is worth noting that I am writing this testimonial…Bernie Najar | PGA Professional Director of Instruction
I love my FlightScope X2 and use it extensively at home and on the road when I am teaching and coaching. Having it wireless and…Derek Ingram | Canada’s National Men’s Team Head Coach.
FlightScope has become a must for any golfer or instructor that is serious about going to the next level. The interface of the technology is…Stephen Aumock | PGA Master Instructor at Gleneagles Country Club
FlightScope helps us ensure that we eliminate guesswork by providing an accurate measurement of launch angle, swing speed and spin rate.Ron Hornbaker | Senior Vice President of Sales & Operations Golf Galaxy
Bob Van Sweden
I am a firm believer in this day and age that to fit your clients properly, a launch monitor system is a must have piece…Bob Van Sweden | Taylor Made Golf, National Fitter of the year 2008
FlightScope has greatly enhanced my ability to give accurate measured feedback to my students which promotes confidence in them to continue to improve their game.Mitchell Spearman | Recognized as one of Golf Magazine’s “Top 100 Instructors” for over a decade
It’s THE BEST value launch monitor machine in the market now for a real golf business or someone who has money to invest that won’t…Joe Kwok | Club Solutions
FlightScope is a very important part of each lesson at The Grand Cypress Academy of Golf. FlightScope provides the most accurate information available for golf…Fred Griffin | Director of the Grand Cypress Academy of Golf