FAQ

Here you can find answers to our most frequently asked questions. If you need additional assistance, our Customer Care team is available.

Mevo

Full Swing: Carry distance, spin rate, club speed, ball speed, vertical launch, smash factor, apex height, flight time.

The Mevo has a pitching mode designed to record partial swings with limited data displayed when practicing pitching and chipping.

At this time, no simulated golf courses are available for the FlightScope Mevo.

No, Mevo does not have a built-in camera. The video is taken with the camera on your mobile device within the Mevo app. The Mevo radar synchronizes the action video clip, which is recorded on your device automatically, resulting in an overlay of your captured data on the video clip of your swing.

The Mevo Connects to Android and IOS devices via Bluetooth.

Along with your Mevo, you will receive a USB charging cable, 100 metallic stickers, a carrying pouch, and a quick-start manual.

Yes, Mevo can be used indoors and outdoors. The space requirements for indoors is 8 feet of ball flight and 4-7 feet behind the impact zone. In total you will need up to 15 feet of space.

Your Mevo should be placed 4-7 feet behind the golf ball on the ground. We have seen the best results with wedges at 4 feet and drivers at 7 feet, specifically with higher club speeds.

Yes. Mevo provides 2D trajectories. It does not however provide 3D trajectories and shot shape.

Dimensions: 3.55 x 2.76 x 1.18 in
Weight: 0.4375 lbs

Yes. The battery life is up to 4 hours on a full charge.

*Please note that Mevo will power off automatically after 3-5 minutes of no use.

Mevo’s battery reaches a full charge in about two hours. Charging times will vary with different charging voltages.

Your Mevo can now be used for swing training. This allows you to work on your club head speed without hitting a golf ball.

Club Choices
You can choose between your own club, The Stack System, or SuperSpeed weighted clubs.

Available in the FS Golf app, Skills challenges give you the ability to practice with a purpose.

FS PGA & LPGA Challenges
The FlightScope PGA/LPGA Challenges give users the ability to compare their stats against the latest Tour averages for every data parameter.

FS Long Drive Competition
Work on speed and distance in this Long Drive Competition.

FS Range Competition
Challenge your distance control skills in the Range Competition. Practice with a purpose with targeted challenges that help users practice smarter.

Mevo+

Full Swing: Ball speed, club speed, smash factor, carry distance, launch angle, spin rate, apex height, flight time, angle of attack, spin loft, launch direction, spin axis, roll distance, total distance, lateral landing, shot dispersion, shot type

Chipping: Ball speed, club speed, smash factor, carry distance, launch angle, spin rate, height, flight time, angle of attack, spin loft, launch direction, spin axis, roll distance, total distance, lateral landing, shot dispersion

Putting: Launch speed, total distance, ball direction

The Mevo+ Pro Package add-on give access to over 20 additional data parameters, including the complete D-Plane dataset.

FlightScope Mevo+ data parameters will always be available free of charge without a subscription fee. Furthermore, software releases and firmware upgrades will be made available at no additional cost. FlightScope does offer a suite of upgrades to compliment your Mevo+ that may have a one-time fee or a montly fee associated with them. These include, but are not limited to the Pro Package upgrade, Face Impact Location, Badger AI, FlightScope Planning Tool, and golf simulation software.

Along with your Mevo+ you will receive a power adapter, USB charging cable, 100 metallic stickers, a carrying case, a 10-Course iOS E6 Connect license, and a quick-start guide.

Yes, Mevo+ has a built-in camera for sensor alignment and video capture.

Swing video can be captured with your Apple or Android device, as well as the radar's built-in camera, using the FS Golf application. Additional angles can be captured using the FS Multicam application which can be downloaded on the Apple App Store or the Google Play Store. The video is synchronized with your device to automatically record and clip video of your swing with an optional data overlay.

Apple: iPhone/ iPad with: iOS 15 or newer

Android: Android 6.0 or newer (devices made in 2015 or later) Bluetooth LE 4.0 - supports UART/Serial Port Emulation service with RX and TX characteristics.

Limited Flight: Mevo+ will sit 8 feet behind the tee location.

Outdoor Full Swing: Mevo+ will sit 8 feet behind the tee location.

Chipping: Mevo+ will sit 7 feet behind the tee location.

Putting: Mevo+ will sit 5 feet behind the tee location.

Yes, Mevo+ can be used indoors and outdoors.

Space Requirements:

Outdoor Full Swing: 7-9 feet sensor to tee distance with unrestricted ball flight

Indoor Full Swing: 7-9 feet sensor to tee distance with 13 feet of ball flight recommended - metallic dots or Titleist RCT balls required for accurate spin measurements

Putting: 5 feet sensor to tee and minimum 7 foot maximum, 30 feet maximum putting range

Limited Flight Chipping: 7 feet sensor to tee and 8 feet minimum ball flight - metallic dots or Titleist RCT balls required for accurate spin measurements

Full Flight Chipping: 7 feet sensor to tee and 6 feet minimum, 50 yard maximum ball flight

No, the E6 connect iOS bundle that comes with the Mevo+ during the original transaction is not transferable. If the user decides to sell his or her Mevo+ unit, the purchaser of the used unit will have to purchase a separate E6 bundle to gain access to courses and driving ranges.

Dimensions: 6.8" x 1.2" x 4.6" / 174 x 31 x 118mm (W x D x H)

Weight: 1lb / 465g

Yes. The battery life is up to 2 hours on a full charge, and up to 1.5 hours in simulator play.

FlightScope offers extended battery life with an additional battery pack available to purchase as an add-on.

Yes, Mevo+ works with any iPad as long as it has iOS 16.0 or later.

Yes, the FS Golf App and the FS Skills App are both available on the Android platform with Mevo+.

Mevo+ is integrated with TruGolf (E6 Connect) and comes with ownership of 10 golf courses, 17 ranges, and a mini game powered by E6. This bundle that comes with the purchase of Mevo+ is for iOS only. Customers have the option to purchase additional E6 simulation packages if they want more courses.

Mevo+ is also integrated with The Golf Club 2019 (PC), Awesome Golf (PC & iOS), E6 Connect (iOS & PC), and Creative Golf 3D (PC), and GSPro (PC).

*The Mevo+ Limited Edition comes with an exclusive 10 course pack on E6 Connect featuring different courses, including Pebble Beach and St Andrews.

Yes, the Mevo+ is compatible with the FS Skills App available on iOS and Android.

The Mevo+ comes standard with 20 data parameters and a 10 course pack on E6 Connect. The unit has two optional add-ons, namely; Pro Package – which includes a number of essential data parameters centered around club data, including the full D-Plane data set for full swing and chipping; and Face Impact Location – which displays exactly where on the club face you are making contact with the ball, and adds a further two data parameters, namely vertical impact and lateral impact. Purchasing these add-ons for Mevo+ takes the total number of data parameters to 40+.

In comparison, the Mevo+ Limited Edition has a different look and feel and comes fully loaded with Pro Package and Face Impact Location, providing golfers with 40+ data parameters straight out of the box.

The Mevo+ Limited Edition also comes with ownership of an exclusive FlightScope course pack on E6 Connect, which features 12 world renowned courses, including Pebble Beach, The Old Course at St Andrews and Bethpage Black, among others.

Both units are powered by FlightScope’s patented Fusion Tracking Technology for maximum tracking precision.

Yes, the Mevo+ SHIELD Protection Plan is an annual protection and repair service offered to all Mevo+ customers to cover the hardware outside of our standard 12 month warranty. The Mevo+ SHIELD Protection Plan provides accidental damage coverage and gives users unlimited free repairs for the life of the Plan.

The SHIELD Protection Plan covers the following:
Accidental damage including accidental ball and club impact damage
Failures during normal use
Accidental damage from a low drop
Faulty materials or workmanship

You will make use of the Mevo+ through the FS Golf App, which is compatible with iPhone, iPad, Android and PC. The app is available for free on the Apple App Store and the Google Play Store. The unit connects to your device using Wi-Fi, and does not require internet connection to run.

Within the FS Golf App, you will be able to begin a full swing session, a chipping session, a putting session, and a swing training session, as well as review any of your past sessions at any time.

You will also be able to compete in a series of challenges – namely the PGA Challenge, the Range Competition and the Long Drive Competition. If you are looking to test your skills even further, FlightScope’s free FS Skills app offers the most advanced and customizable combine assessment available.

X3

To switch the system ON:

While holding the X3 unit, press the latch underneath the unit to release the leg, then pull the leg down and outwards until fully extended. From here, place the unit on the ground or floor in its intended operating position. Once the leg is open, press the power button.

To switch the system OFF:

Lift the X3 unit and push the leg back to its closed position until the latch clicks.

CAUTION: Keep fingers clear.

The unit will proceed to retract its feet and shut down the processor. Alternatively press the power button if the unit is not going to be packed away.

NOTE: The shutdown time can be up to 30 seconds.

Click here to learn more about the support agreements.

All the software should automatically download the latest version of firmware and install it automatically. To make sure you have the latest firmware, please do the following:

1. If you have a FlightScope app open, please close it.
2. Connect your iPad or PC to the internet (do not have it connected to your radar).
3. Open the applicable FlightScope app.
4. If firmware is available it will automatically start to download and a message will appear on screen "Downloading new firmware.." (download will take less than one minute).
5. Once the download is complete, connect your device to the X3.

No, not unless you are an approved systems integrator. FlightScope only supplies a software interface to selected parties who provide complementary products to FlightScope.

Distance Requirements

Short Indoor Mode: The distance from the tee to the FlightScope sensor should be exactly 8 feet. For the most accurate measurements in this setup, there must be at least 8 feet of ball flight.

Indoor Mode: The distance from the tee to the FlightScope sensor should be 11 feet. For the most accurate measurements, there must be at least 13 feet of ball flight.

Environmental Requirements

Please ensure that there are no obstructions between the FlightScope sensor and the tee. Ideally, fluorescent lights should be avoided; incandescent, halogen or sodium lights are acceptable. If the location has fluorescent lights, aluminum insect screens available from any hardware store (Lowe's or The Home Depot) can be used to shade the lights.

Metal Stickers or RCT Balls - Direct Spin Measurement (indoor only)
Due to the short ball flight distance in an indoor golf swing simulator setup, FlightScope requires that the ball be marked with a metal sticker to get accurate spin readings. Only one sticker is required per ball. The golf ball is placed with the sticker facing the screen, away from the clubface. You are also able to use the Titliest RCT balls to measure the spin accurately, with no metal sticker required.

An innovative combination of 3D Doppler tracking technology and high-speed image processing. The X3 provides improved accuracy by leveraging the power of 3D tracking radar and synchronized image processing, based on a revolutionary patented method.

Yes, face impact location is included with the X3 by default.

The wifi password is the same as the serial number ie: X3-01111 serial number, has a password of X3-01111. Please make sure the ‘X’ is capitalized.

The FlightScope X3 uses Advanced Fusion to record the Face Impact Location on your shots. FlightScope's Patented Advanced Fusion Tracking feature requires sufficient lighting to collect accurate data. The minimum light measurement in your hitting area to achieve this is 300 lux. Because this is the minimum requirement, we recommend lighting the area so that you achieve a lux reading higher than 300 with a lux meter in an area with a 3 foot (approximately 0.9 meter) radius measured from the hitting location.

Apple iOS:

iPhone - Requires iOS 14.0 or later.

iPad - Requires iPadOS 14.0 or later.

iPod touch - Requires iOS 14.0 or later.

Android OS:

Requires Android 8.0 and up

*Due to the nature of the open source Android OS, we cannot guarantee apps will be compatible with certain devices.

For FS Golf PC Software:

Intel i5 Processor

8GB RAM

Nvidia 1070 Graphics Card equivalent (Dedicated GPU with DirectX 12 Support)

Windows 10 64-bit (Required)

Internet Connection (Required)

Internal 5Ghz Wi-Fi cards (Required, dongle not supported)

For FlightScope version 11 Software:

Recommended System Requirements:

Microsoft® Windows 10 (64-bit) (32-bit is not supported)

Intel® Core i5 (quad-core) or faster

RAM: 8 GB or more

Free Disk Space: 5 GB or more

SSD drive for recording from multiple cameras

USB3 / GigE LAN for external cameras (drivers and proper configuration are required)

USB2 - BodiTrak, cameras/internal cameras (DirectShow compatible)

2.4 GHz WiFi - X3 radar connection

Bluetooth LE (4.0) - FocusBand connection

Minimum System Requirements (Without Video Recording Support):

Microsoft® Windows 8.1 Update 1 (64-bit) (32-bit is not supported)

Intel® Core i3 or faster

RAM: 4 GB or more

Free Disk Space: 5 GB or more

SSD drive for recording from multiple cameras

USB3 / GigE LAN for external cameras (drivers and proper configuration are required)

USB2 - BodiTrak, cameras/internal cameras (DirectShow compatible)

2.4 GHz WiFi - X3 radar connection

Bluetooth LE (4.0) - FocusBand connection

FlightScope version 11 Software for Legacy X-Series and X3 Customers:

You can find a download link here.

Once you have downloaded the software, please connect your FlightScope radar (via WiFi/USB Cable) to your laptop/PC with internet connection. From here open the FlightScope software and click on 'Activate' to complete the activation process. Your activation code will be sent to you via email.

Your activation code will be sent to you via email.

FS Golf PC Software for X3 Customers Only:

You can find a download link here.

You are able to see what versions of firmware you have on your unit by using the software apps.

Below are the steps for each of the apps. In all instances the unit will need to be connected to the X3.

1. FS Golf - In the Settings screen, scroll to the bottom of the screen where you will be shown the AVR and DSP versions.

2. FS VX - In the Settings screen, click on Device Settings and scroll to the bottom of the screen where you will see Firmware version.

3. FS Skills - FS Skills - Select Settings, click on Device Settings and scroll to the bottom of the screen where you will see Firmware version.

4. FS Golf PC - Select Settings, click on Radar and the information will be displayed.

Purchase & Ownership

At the present time, our Mevo products should only be purchased through the following sites to ensure a product with a valid warranty is purchased:

flightscopemevo.com

store.flightscopemevo.com

Amazon

Top Shelf Golf

Rain or Shine Golf

Shop Indoor Golf

Play Better

Par2Pro (US and Canada)

247 Golf (Australia)

Homegolf (Australia)

Golf Technologies (New Zealand)

If you see Mevo for sale on any other third-party sites, contact our Customer Care team to run the serial number(s) prior to purchasing the unit(s). This will help to avoid fraudulent transactions.

Orders can be paid for by credit card through secure online payment gateways.

Mevo takes credit card security very seriously and we do not directly process, store or share your credit card information. Instead online payments are securely handled by level 1 compliant online payment gateway service providers such as Stripe, Braintree or Paypal.

Mevo products are also sold by multiple distributors and resellers worldwide.

Mevo products are supplied with a standard 12 month warranty against defective materials or workmanship. 

If you have a problem with your product during the warranty period, contact either FlightScope Customer Care or the person or company you purchased the product from (whichever is applicable) for assistance.

If you purchased your Mevo from us, you may return it for a refund within 30 days of purchase, subject to certain minimal conditions: see return policy here

If you purchased your product from another person or company, please contact that person or company to check and follow their return policy.

Turnaround time for Mevo and Mevo+ shipping in North America is typically 1-2 business days, depending on product availability. Shipping speed is dependent on the method selected at checkout.

Digital licenses for products such as Mevo+ Pro Package are processed instantly and will be delivered via email within a few hours.

Mevo products are manufactured in world class manufacturing facilities following ISO9001 quality standards.

Here are a few of the measures Mevo takes to ensure that the product you receive meets your requirements:

We purchase raw materials of quality from a limited number of suppliers we know well. Some of our supplier relationships span more than 30 years.

Our qualified inspectors view and test 100% of all materials and assemblies used. Nothing is left to chance.

All electronic circuit boards are inspected and tested before use.

Before packing, every Mevo is checked and tested through an automated system to ensure it is fully functional and that its performance meets the required level.

And, because our technology and products push the boundaries of what can be achieved, we are committed to receive and use feedback from our customers so that we can continue to improve the Products’ characteristics, features and performance.

You can expect to enjoy using your Mevo products for many years. 

If a problem occurs for example, a battery not holding a charge, a random component failure, accidental damage, or other circumstances, FlightScope is committed to assisting you with information, advice, parts, repairs, and more.

If you want to buy a second-hand unit or sell your product to someone else, you can do it according to some rules as follows:

1) The product warranty (if any) will pass on to the new owner.

2) Licenses for third-party simulation software included with the purchase of the original product (eg, E6-connect) will NOT be transferred to the new owner, in accordance with the license terms of those software vendors. The new owner must purchase these licenses directly from the simulator vendor (or FlightScope if applicable.) Make sure you know what the Seller will be including with the sale.

3) Any existing optional service contracts will NOT be transferred to the new owner

4) Buyers are encouraged to email support@flightscopemevo.com with the item's serial number (printed on the back of the unit) to inquire if the seller is the registered owner, and if the item is blacklisted (e.g. known to be lost or stolen).

Mobile Devices & Apps

You can find the latest app versions on the App Store or Google Play store.

Click here for a list of all the latest firmware and app versions.

Mevo works with the Mevo Golf app and FS Golf app. We're releasing updates to our standard FS Golf application to support and provide fun new features for Mevo users.

Mevo+ works with the FS Golf app, FS Skills app, E6 Connect, and FS Multicam apps.

There is no cost for the FlightScope apps. They are included with a purchase of Mevo or Mevo+ and can be found on the App Store and Google Play market.

Yes. In the application settings you can choose between metric (km/h, m, seconds etc.), imperial (mph, feet and inches etc.), or scientific (m, seconds, m/s etc.) units.

Yes, you can input an unlimited number of clubs.

Club loft can be input manually for reference purposes only.

Hardware & Technology

Although Mevo and Mevo+ radiate a miniscule amount of radio frequency energy in the microwave band, the levels are far below the limits imposed by governmental agencies for safe human exposure.

Mevo and Mevo+ contain rechargeable Lithium Ion batteries. These batteries have been safety certified by their manufacturers and contain built in electronic protection circuitry. It remains your responsibility however to observe the following regarding batteries:

1) Do not expose the product or a battery to direct sources of heat such as flames
2) Do not allow a battery to be mechanically punctured
3) Stop using the product or battery if you notice a strange odor, change in color, too much heat, change in shape, leaking, odd noises.
4) Do not charge the product when covered by anything that can catch fire (bedding, towels, newspapers, etc.).
5) Do not put the product or a battery by itself in the trash. Recycle at a battery recycling location or contact your community for disposal instructions.

Metallic stickers are needed in an indoor environment in order for the Mevo to accurately measure ball spin.

Not currently, but we are working on additional solutions that will make this possible in the near future.

Yes, as long as the minimum space requirements are met.

Yes. Radar technology does not require direct sunlight for accurate measurement and is completely unaffected by low light conditions!
However, performance can and may be affected by fluorescent lighting.

Yes. Performance can be affected by fluorescent lighting, heavy machinery, excess metal, and/or any rotating objects (fans, air conditioning units, etc.) in the surrounding area.

Mevo and Mevo+ work with FocusBand, but not BodiTrak.

Data & Accuracy

Mevo+ is a low power Doppler radar using phased antenna array technology to detect and track golf ball launch and flight.

It measures the speed of the ball, as well as the position of the ball as it progresses along its flight path.
Sophisticated mathematical estimators are used to track the ball even under adverse conditions, using the physics of ball flight to overcome random noise and fading conditions experienced in the real world.

The phased array technology also picks up tiny variations in the Doppler signals caused by the spinning motion of the ball, enabling direct measurement of the ball spin rate.

Mevo+’s low power Doppler radar uses phased antenna array technology to detect and track club swings.

It measures the speed of the club as well as its position along its curved path of motion.

Sophisticated mathematical methods are used to follow the club along its trajectory and determine important measures such as swing plane angle, attack angle, and path, apart from club speed at impact.

Mevo+’s phased array Doppler technology has four independent receivers picking up the tiny variations in the signals reflected from the spinning ball. These variations are measured and combined to provide the measured spin rate of the ball.

When used indoors with limited ball flight distance, it becomes harder to measure the spin rate because the ball may execute only a small number of rotations before being stopped by a screen or net. Therefore reflective stickers are needed to enhance the signal variations due to ball spin, making measurement possible.