SHIELD Plan Terms & Conditions

SHIELD Service Contract Terms & Conditions

Last Updated: February 19, 2026

Capitalized terms used but not defined in this document have the meanings given in the Terms and Conditions of Sale.

Applicability
1. These Terms apply to the SHIELD Service Contract offered by FlightScope to a FlightScope customer (Customer).
2. When purchasing a new Product, Customer receives a standard 12-month limited warranty against material and workmanship defects.
3. The Customer may also subscribe to FlightScope SHIELD Service Contract which provides additional premium coverage against failures and downtime.
4. Certain limitations and exclusions apply to the SHIELD Service Contract, as detailed in the terms below.
The SHIELD Service Contract allows the Customer to receive premium service and free repairs including free incoming and outgoing shipping (standard/ground shipping).
A SHIELD Service Contract must be purchased in the same country that the corresponding Product was originally purchased.
SHIELD Service Contracts are available only in the following countries, regions and territories:
1. Contiguous United States of America
2. Customers in Canada, Hawaii, Alaska, and remote US Territories may purchase a SHIELD Service Contract but subject to limitation on free inbound and outbound shipping costs
A SHIELD Service Contract must be purchased before an event or failure leading to a SHIELD Service Contract claim. To prevent claims from pre-existing problems, a 30 day waiting period will apply on new Service Contracts before the SHIELD Service Contract becomes effective.
A SHIELD Service Contract:
1. Has a duration/cover period is 12 months
2. Is payable in advance
3. Is non-cancellable and non-refundable
4. Is transferable upon resale of the product
5. May be purchased at any time starting from the date of purchase
6. Can be purchased at different times and rates:
  1. with the Product,
  2. during Warranty, or
  3. post Warranty.
Discounted rates will only be valid for multiple years if Service Contracts are uninterrupted.
SHIELD Service Contract Limitations:
1. Limited to a maximum of 36 months after the original purchase date of the related FS product.
2. Shall be deemed valid and binding upon FlightScope if and only if:
  1. The Customer has purchased and fully paid for a SHIELD Service Contract;
  2. The SHIELD Service Contract has not expired
  3. The Customer has not exhausted his claim limits (see Limitations to Claims below)
Limitations to claims
1. Number of claims: A SHIELD Service Contract will allow the Customer unlimited free repairs.
2. Faults and conditions that are covered:
  1. Faulty materials and/or manufacturing defects
  2. Failures arising from normal use of the Product, including
    1. Accidental Ball or Club impact damage
    2. Accidental damage due to bumps or low drops
    3. Flooding of premises where the Product was used
  3. Items that are covered:
    1. Sensor (radar) units
    2. Accessories, as follows (if applicable):
    3. Power supply/adapter
    4. USB and Ethernet Cables (as applicable)
    5. Protective case
  4. Items that are not covered:
    1. Batteries
    2. Consumable and disposable items, including metallic stickers, printed materials, and packaging materials
    3. Third party accessories (e.g. selfie sticks).
Failures that are not covered:
1. Theft, Loss, or Damage due to negligence or vandalism;
2. Effects of extreme temperatures, fire, or liquid immersion (except flooding of the place where the product is used);
3. Damage by vehicles, golf carts, bicycles, electrically propelled transporters, etc.;
4. Damage due to tampering or unauthorized opening and/or servicing of the product,
5. Damage during or resulting from use in a manner for which the product was not intended or designed.
If the Customer does not qualify to purchase FlightScope SHIELD Service Contract or FlightScope is unable to offer the SHIELD Service Contract service, FlightScope has the right to cancel the order and notify and reimburse the Customer for payments received as soon as possible after the order has been canceled.
To claim under a SHIELD Service Contract the Customer must contact FlightScope Support by phone at (USA) 407-412-9400 or by e-mail to customercare@flightscope.com as soon as a problem is discovered. FlightScope Support will attempt to resolve the issue before taking the next SHIELD Service Contract steps. Failing immediate resolution, Customer will be offered the Free Repair option, under which Customer may return the Product for free repair with free standard/ground shipping both ways.
FlightScope Support will provide a Case Number and instructions to be followed, as well as shipping vouchers or shipping labels as applicable.
Under the Free Repair option, FS will recover, assess, remedy and return the product to Customer as soon as practically possible, on a best effort basis.
If under the Free Repair option FS finds the cause of failure to be not covered by these Terms, FlightScope will inform Customer that a SHIELD Service Contract claim is not allowed and provide a quotation to repair the returned Product including shipping costs both ways. If the Customer accepts the quote, FlightScope will repair the Product, and return it once paid for. The current SHIELD Service Contract will remain unaffected.
If the Customer does not perform his/her obligations under these T&Cs such as failing to pay any due amounts or failing to return products to FS, FS reserves the right to all remedies available to it under applicable law including but not limited to:

16.1 Canceling the SHIELD Service Contract and revoking any rights the Customer has or had under the Service Contract;

16.2 Selling or otherwise disposing of customer property to defray losses that FS may have suffered.
Changes to these Terms will not be retroactive and will not affect existing SHIELD Service Contract.