Shipping policy

FlightScope Shipping Policy

Last update: February 19, 2026

Capitalized terms used but not defined in this document have the meanings given in the Terms and Conditions of Sale.

Delivery Times

Please note that the total time taken to deliver an order includes time to process your order and the time to ship it to your chosen address.

We attempt to ensure that there is sufficient inventory of products at all of our distribution locations at all times. However, there may be stock-outs due to surges in demand, delays from flight schedule changes or restrictions, production delays due to electronic device shortages, or other unforeseen circumstances. If this happens, you will be notified accordingly.
Domestic Shipping Rates and Estimates
1. Free Shipping
  
  United States: We offer free standard ground shipping to most destinations within the continental United States using reputable commercial carriers. Free shipping availability is subject to destination eligibility and logistical constraints. Certain locations, including but not limited to outlying or remote U.S. areas, may be excluded from free shipping. If free shipping is available for your delivery address, this will be clearly indicated during checkout.
2. Calculated Shipping Rates
  
  United States – Excluded Areas: For U.S. delivery addresses that do not qualify for free shipping, shipping charges will be calculated based on your delivery location, selected shipping method, and order contents, and will be displayed at checkout prior to payment. Available shipping options may include standard or expedited services, depending on your location.
3. Shipping to Canada (Cross-Border Orders):
  
  We accept orders for delivery to Canada. Shipping charges for Canadian orders are calculated at checkout based on the delivery address, shipping method, and order contents. Canadian orders are cross-border shipments. The customer is solely responsible for any additional costs associated with importation, including but not limited to Customs duties, Import taxes, and/or Brokerage or clearance fees charged by the carrier or customs authorities. Such charges are not included in the purchase price or shipping charges collected at checkout and are payable by the customer directly to the carrier or relevant authorities.
In Store Pickup

We do not offer in store pickup for sales on this Site.
Local delivery

Orders placed on this site are fulfilled from distribution centers located in the United States.

For customers located in Europe, the United Kingdom, Japan, South Korea, or South Africa, we operate dedicated regional online stores. Please visit the appropriate regional store to ensure correct pricing, shipping, and applicable terms.
International delivery

If you are located in a country other than the United States, Canada, Europe, the United Kingdom, Japan, South Korea, or South Africa, we recommend checking whether there is an authorized distributor in your region. Where available, purchasing from an authorized local distributor helps ensure optimal pricing, shipping times, warranty coverage, and applicable local terms.

If no authorized distributor operates in your country, you may place an order through this Website. In such cases, international shipping charges and extended delivery times may apply. Your order may also be subject to import duties, taxes, or similar charges (including VAT, GST, or equivalent), which are assessed once the shipment reaches your destination country. These charges are not included in the purchase price or shipping fees and remain the responsibility of the customer.

Please note that standard warranty, return, and other commercial terms may vary or may not apply to international orders placed outside our primary sales regions.
Order status tracking

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow a reasonable amount of time for the tracking information to become available.

If you haven’t received your order within 6 days of receiving your confirmation email, please contact us at customercare@flightscope.com with your name and order number, and we will look into it for you.
Shipping to physical mailboxes

Please note that we cannot deliver to physical Mail or Postal Boxes, but only to physical addresses. Please ensure that you specify a correct and valid physical address for delivery.
Refunds and returns

Returns, refunds, and exchanges are governed by our Returns and Refunds Terms, subject to any mandatory consumer rights under applicable law.
Delivery Risk, Transit Damage, and Defective Goods
1. Delivery Risk and Transit Damage
  
  Risk of loss or damage to Products passes to the customer when the Product is handed over to the carrier or courier for delivery.
  
  Notwithstanding the transfer of risk, if a Product arrives damaged due to shipping or handling during transit, the customer should notify FlightScope as soon as reasonably possible after delivery by contacting customercare@flightscope.com and providing the order number together with photographic evidence of the condition of the Product and its packaging.
  
  FlightScope may, at its discretion and as a matter of commercial goodwill, assist the customer in investigating or resolving transit damage claims with the carrier or courier.
  
  Any such assistance is provided without prejudice and does not constitute an admission of legal liability for loss or damage occurring during transit.
  
  Nothing in this section limits any mandatory consumer rights that may apply under applicable law.
2. Defective Goods
  
  If a Product is defective, non-conforming, or fails to perform in accordance with its specifications under normal use, the customer should contact FlightScope Customer Care at customercare@flightscope.com for assistance.
  
  Defective goods are handled in accordance with the applicable warranty terms, Returns and Refunds Policy, and Terms and Conditions of Sale, as applicable. Shipping-related provisions do not alter or limit FlightScope’s obligations (if any) in respect of defective goods under applicable law or express warranty.
  
  If you have further questions, please don’t hesitate to contact us at customercare@flightscope.com